We create lasting solutions to end poverty, social injustices, and isolation in Toronto
A city where everyone thrives
We believe that everyone has qualities and value worthy of admiration
We believe in an inclusive culture of diverse thought experience, and background
Commitments we make will be commitments kept
We live out our commitment for social justice through thoughtful action
We are responsible for our actions, and inactions
Dixon Hall acknowledges that the land on which we operate is situated upon the traditional territories of the Huron-Wendat, Anishinabek Nation, the Haudenosaunee Confederacy, and now the Mississaugas of the New Credit First Nations. Today, the meeting place of Toronto is still the home to many Indigenous peoples from across Turtle Island, and we are grateful to have the opportunity to work in the community, on this territory.
Our Impact Through Perseverance theme resonated with all Dixon Hall stakeholders this past year. From assuming the pandemic was just a temporary setback a few years ago, to pivoting drastically and sustaining the changes to program and service delivery, we persevered.
As you will see from this Impact Report, we were honoured, relieved, and thrilled to increase our support for our community. As we come out of the pandemic and resume in-person services, we are proud to keep best practices and lessons learned.
Our Board served heroically, with the pandemic uprooting our activities, and in executing a search for our new CEO. The Board unanimously chose Mina Mawani for her fearless capabilities to manage growth and change at Dixon Hall. Thanks to our Board, Mina, our Staff, Clients, Donors, and especially to you, our Champion, we’re set up for great things this year and beyond.
The true measure of our work in the Toronto East Community is the impact that our programs and services have on the members of the varied and diverse communities we serve. As a social service organization, we continually assess and ensure that our approaches and interventions are having the desired effect on addressing the challenges and service gaps identified within our community – the people in the community living in poverty, contending with various forms of social injustices, social isolation, and mental health conditions.
In responding to the new and emerging challenges, we are grateful to, and deeply appreciative of the leadership and dedication of our staff, volunteers, members of our Board of Directors, and many of the community partners and supporters who rallied and answered the call, which allowed us to connect, collaborate, and continue serving the people who are the fabric of our community. Throughout the pandemic, food insecurity became an even larger issue for our community and we met this need through Meals on Wheels, delivery of food baskets, and a new Food Box program for the families of our young musicians.
Our Youth Centre opened last year after years of construction, and it has been filled to capacity with children, youth, and young musicians. We are so grateful to Bill and Cathy Graham for their generosity in making the Youth Centre a reality. Bill sadly passed away this summer but his legacy lives on at Dixon Hall and through the thousands of children who will benefit from the Bill Graham Youth Centre for years to come. We would also like to acknowledge and thank our outgoing Board Chair, Rod Bolger, for his tireless support in seeing this building through to completion. Rod’s stewardship through the pandemic was outstanding, and he leaves Dixon Hall better off, thanks to his leadership.
Looking to the years ahead, we embrace the lessons learned and the opportunities that emerged over the past two years. We will continue working collaboratively with our longstanding partners to ensure that together we can have a deeper impact on systemic homelessness. As we convert our beds from emergency shelters to affordable and supportive housing, we will persevere by continuing to create a community where people can access the services they need for their health and wellbeing. We remain steadfast in pursuit of our vision; creating a city where everyone thrives.
With best wishes,
Cameron Scrivens, Board Chair
Mina Mawani, CEO
“We wish to thank outgoing CEO Mercedes Watson for her leadership over the past four years. We welcome Mina and her extensive leadership experience in the non-profit, public, and private sectors. Mina is a visionary leader with a deep passion for empowering communities. We are excited to have her lead the organization through the next phase of its development.”
Cameron Scrivens
Over
1,500 people
in employment training, workshops and job fairs
92%
return rate for
Music School students
4,446 supportive case management hours were provided to seniors
Over 700,000 meals provided in our shelter system
The
Bill Graham Youth Centre opening
Over 230,000
overnight bed nights provided
387 refugees and permanent residents served
884 virtual mentoring, tutoring, and counselling sessions with youth
7,539 music lessons were provided
912 virtual youth workshops
85 seniors enrolled in Adult/Alzheimer’s Day Programs
Over 26 graduates in sector skills and employment essentials
Over 3,000 senior safety checks and wellness calls
100+ individuals secured permanent housing
90% music lesson attendance rate throughout the pandemic
180 individuals received job search support, 101 employed
350 volunteers with 16 volunteers giving more than 100 hours
67,635 meals were delivered through Meals on Wheels
6,500 harm reduction interventions
Over 550 children & youth in our Programs
100% of Music School students in grade 12 entered post secondary school
Updates for the year:
Client Story
“I have been studying at the Music School for almost a decade. I started choir and piano when I was just six years old. Dixon Hall has provided me with a variety of opportunities that have proven to be challenging, fun and rewarding.
However, due to the pandemic, I found these opportunities harder to enjoy. Going to my music lessons just didn’t fit into my interests anymore.
Sometimes a little break is all we need to keep going. It made me realize how much I missed the piano. It helped me renew my commitment to lessons and urged me to try to do better. I have rediscovered my inner musician!
I have learned that having a busy schedule shouldn’t take away what I enjoy. My teachers and the music programs I have been a part of have supported me all the way through. Having a support system and people I can rely on has motivated me to do better and achieve my personal goals as a musician.”
Reena, Student
Updates for the year:
Client Story
“I love camp because I play a lot and I get to play with my god-sister- I get to play all day- I will really miss summer day camp.”
Taryn, Camper
“I couldn’t wait to work at Dixon Hall. I loved coming to camp as a kid, some of my best memories as a kid happened at camp. I had a counsellor named Tricia, and she always made me feel special, she would always have extra snacks in her bag for me. She knew my favourite colour, she played the best games with us, and she taught me how to float. Now I am the counsellor that the kids will remember and talk about years later.”
Mathias, Senior Counsellor
Client Story
Jaime was 8 years old when we first met her; she was living with foster parents in the community. Jaime was shy, had delayed social and emotional development, and avoided engaging with the staff. For four years, the Children’s Aid worker made sure that no matter which foster home Jaime was placed in, she could still attend summer camp. Jaime’s voice developed throughout high school thanks to her participation in Girl Fit, the monthly workshops, the March Break retreats, and Summer Slam. In 2021, she graduated with honours, and is now a Speech Pathologist. Without their own families, most children who are crown wards rely heavily on community support and the kindness of those around them. We have attended every dance performance, graduation, housewarming and even her baptism. During the pandemic, she volunteered as a tutor, and helped deliver meals. Recently, she announced her engagement and she is over the moon.
Housing Services at Dixon Hall is committed to ensuring that homelessness is rare, brief, and non-recurring as quickly, safely, and permanently as possible. For over twenty years, we have helped Toronto’s homeless and vulnerable residents find safe, stable housing through our shelter and housing support programs. Even through the pandemic, we moved quickly to address the problems caused by COVID.
Updates for the year:
Client Story
One of our clients, a single mother moved to Toronto from Montreal around three years ago with her 16-year-old daughter to get away from her abusive partner and a personal tragedy. She slept in parks and stairwells at first, and then sought refuge with her daughter at the Robinson House. Her daughter eventually moved out with her own partner. Left by herself, the client sought shelter at the Heyworth House. She had some success in the job market, but COVID ultimately cost her the position. After being relocated to Strathcona, she worked diligently to find employment. As a way to give back to the community, she decided to do some Peer Support Work. Currently, she is preparing to relocate into our Rapid Rehousing Unit. Even though COVID is still with us, she is pleased and excited to start a new chapter in her life, during which she hopes to find employment and reclaim her independence.
In fall 2020, we completed the construction of our Bill Graham Youth Centre.
Updates for the year:
We have begun revitalizing our space at 58 Sumach Street. The updated building will be an open and inclusive community hub welcoming people in need of supports for housing, food security, settlement services, and employment assistance. It will enable enhanced community programming for almost 3,000 individuals per year focused on advancing the social determinants of health.
Community partners are excited about the project and looking forward to the new building.
Our Employment Services support underserved residents of downtown East Toronto. We help people of all ages enter the workforce, whether they may be advancing their career or returning to employment. Our clients are tough, independent, and curious. Our trainings and programs boost participants’ employability in today’s dynamic employment market.
Updates for the year:
Client Story
“Before I met Dixon Hall, I struggled to get called for a first interview. I lacked a proper resume; I lacked interview skills. After I met Dixon Hall and became an “Assisted Client”, they took my resume and told me all the mistakes I had and taught me all the things I can change so I can pass the filtering system and reach the employers.
They asked me if I had questions and I asked to get help with interviews. They arranged a mock interview and through the advice of the mock interview, not only did I pass the first interview, I was also scheduled for a second interview and then got the job.
Throughout my days at Dixon Hall, I was taught a number of things including how to do cover letters, and the things that I thought were advantageous was changed to more appropriate parts such as showing my professional profile instead of giving them my address.”
Michael, Client
Annual increases in Toronto’s elderly population highlight the growing importance of Seniors’ Services to the city’s economy and quality of life. Every year, our compassionate staff and volunteers help over 2,100 clients and their families from a wide range of backgrounds by providing them with cost-effective and essential support services.
Many people rely on the Seniors’ Services at Dixon Hall. As a loved one ages, they receive all the emotional and physical support they need here, at Dixon Hall.
Updates for the year:
Client Story
During the pandemic we celebrated Audrey’s 100th birthday at Dixon Hall. She has been receiving services from Dixon Hall since 2018, including the Assistive Living for Seniors, Meals on Wheels, and the Day program since 2019. Audrey rarely sees her daughter since she lives two hours away and does not own a car. As Audrey’s capacity to remember things and perform daily tasks has been deteriorating over the years, she relies on the PSWs to help with her daily activities: personal care, meal preparation, medication reminders, and money management to buy groceries and personal items. Once a week, she attends the Day Program to socialize with other seniors, which she enjoys. Her daughter keeps in touch with us regularly to stay updated on her mother. Her daughter says, “I would be a fish out of water if I didn’t have you guys (DH).”
Our volunteers are an integral part of Dixon hall. Many of our programs and services would not be possible without the help and compassion of our volunteers. Here is a highlight of the amount of effort our volunteers have put in to help us achieve our goals this year.
Updates for the year:
Volunteer Profile
Wes Jean was a former Dixon Hall shelter worker. He retired in 2006 and asked that all presents and donations be used for the Seniors’ Health and Wellness art class in his honour. After retirement, Wes dedicated his time volunteering in this Art Class.
Wes donated two hours a week to the Art Class. He has been a very kind, patient teacher who has supported participants to paint at their own pace with both watercolour and acrylic paint. He frequently went above and beyond for participants, painting portraits of people through extremely difficult times, such as a painting for the son of one of our members who passed away and a beloved dog painting for another participant who was in mourning.
After 16 years, Wes is now retiring from being a volunteer. We thank Wes for his dedication to Dixon Hall as an employee and volunteer. He will be greatly missed!
Settlement Services help newcomers adjust to life in Canada by connecting individuals to social and professional networks; providing information and resources that they require to live and work in Canada. In addition to one-on-one counselling, conversation circles, workshops, support for translation and interpretation, and assistance with making decisions about living in Canada, services are provided in English, Mandarin, Cantonese and Bengali.
Updates for the year:
Client Story
“My husband and I landed on May 12, 2022. As a newcomer family, we had no knowledge about what we needed to do first. We walked into the Settlement Services office at Dixon Hall. The staff welcomed us warmly. They listened to our situation patiently and provided information as needed. With their help, we had information about the Canadian culture, social wealth system, housing system and the medical system. We gained a better understanding of the Canadian life. The settlement services we received from DH makes us feel that Canada cares about newcomers and we are welcomed in this country.”
Dixon Hall gratefully acknowledges the following staff with twenty+ years of dedicated service to the organization:
Benoit, Carmen
Consalvo, Nancy
Jeffers, Anne
Chow, Christine
McKitrick, Robert
Shao, Norman
Bautista, Tessie
Garcia, Angelito
Paynter, Victorine
Stainthorpe, Darrin
Baranosky, Randal
Schmid, Ruth
Rudden, Angela
James, Tracy
Yuz, Caryn
Gomes, Ana
Delabarrera, Dinath
Sulit, Betty A
Gaudet, Jill
Javaid, Khalid
Jeschkeit, Laura
Thompson, Veronica
Alipour, Sima
Slater, Kenneth
$100,000+
The Azrieli Foundation
The Slaight Family
$25,000 – $99,999
Peter Gilgan Foundation
Halsall Family Foundation
Robert Kerr Foundation
Tim Moseley and Yung Dai
RBC Foundation
Tyler Shaw
The Silver Hotel Group/Ruparell Foundation
Estate Of Claire Helen Duerden Walsh
$10,000 – $24,999
Anonymous (5)
1832 Asset Management L.P.
Nancy and Rod Bolger
Michael Dunn
EY
Cathy and The Honourable Bill Graham
kadence.world
Suzanne Labarge
Marie Day Laufer
Nancy MacKellar
Catherine and Maxwell Meighen Foundation
Motz Family Foundation
Quinn Family Future Foundation
The Hope Charitable Founation
The KPMG Foundation
The Minstrel Foundation For Music And Arts Advancement
Tippet Foundation
$5,000 – $9,999
Anonymous (2)
The Daniels Corporation
Delbridge Contracting Limited
Vivien Dzau and Daniel MacIntosh
Entertainment One Music
Greater Toronto Apartment Association
Martin Lundie
Macdero Construction Limited
George and Del Milbrandt
David Mun
Timothy and Frances Price
Rhoda and Herb Singer Family Foundation
Stephen Sienko
Sinking Ship Productions Inc.
Dawn Tattle Family Foundation
Toronto Star Fresh Air Fund
TSX Inc.
$1,000 – $4,999
Anonymous (2)
Derek Amery
APEX Public Relations
D. Arcand
Susan Bartlett
Paul and Kaye Beeston
Oscar Belaiche
Scott Bell and Susan Nickerson
James Beninger
Brian Bimm and Margaret Lynch
Philip Bolton
Alison Booth
Gillian Brown
Burgundy Asset Management Ltd.
Andrea Burke
Jenna Bushnell
Carlton On The Park
Patrick Chase
Elaine Chin
CHUM Charitable Foundation
Creative Planning Financial Group
Gordon Currie
Michael Daum
Anne Davies
Jonathan Doda
Estate of Joseph Donoghue
Dorrance Drummond Family Foundation
Ann Dunlop
Joan Eddy
Liam Elliott
Sam Evangelista
Clench House Foundation
Jason Gibbs
Laurie Gilbert
Peter Gill
Jordana Greenberg
Nona Heaslip
The Hermant Family Foundation
Rivette Herzig
Elspeth Heyworth Bursary Fund at Toronto Foundation
Homeless Connect Toronto
Colin and Teresa R. Hughes
Donna Hui
Patterson and Patricia Hume Foundation
Roberta Hunter
Hydro One
Jackman Foundation
Patricia Jackson
Jill James
The Henry White Kinnear Foundation
J. Spencer Lanthier
Dee Lewis
John Macleod
Margaret Magee
Judith Malkin
Joan McCalla Fund
Mary McDougall Maude
Ross McGregor and Julie White
Patrick Moran
Blake Murray and Nancy Riley
The Muttart Foundation
Harry A. Newman Memorial Foundation
Ontario REALTORS Care Foundation
Gilles and Julia Ouellette
Susan Parks
Debra Pepler
Performing Arts Lodges, Toronto
Primerica Life Insurance Company of Canada
RBC
David Reycraft
Ian Robinson
Rosedale United Church
Derrick Ross
The Rossy Foundation Section Architects Ltd.
Travis Shaw
Karen Smiley
Nancy Smith
Byron Sonberg
Christopher Southam
Ron Stokes
Martyn Stollar
Stringer LLP Management Lawyers
N. James Swan Memorial Scholarship Fund
Synergy Partners Consulting Ltd.
TD Bank Group
Turco Persian Rug Company Inc.
Vine Group Ltd.
John Clyde Wagner
Karla Wallace
Waratah Capital Advisors Ltd.
Mercedes Watson
Jessica Wei
Judith Wilder
Shirley Woo
Ian Worling
Youth and Philanthropy Initiative Canada
Dan Yungblut
The following donors generously supported our Capital Campaign. Thanks to you, we’ve built the new Bill Graham Youth Centre in the heart of Regent Park.
$1,000,000+
Cathy and The Honourable Bill Graham
$100,000 – $999,999
Nancy and Rod Bolger
Clark Family Foundation
The Daniels Corporation
Employees of CIBC Capital Markets, through United Way Toronto & York Region Campaign
EY
The Honourable Margaret McCain
Ada Slaight
TD Bank Group
Jeff Thomas and Christie Love Thomas
$50,000 – $99,999
The Azrieli Foundation
Bickle-Wilder Foundation, through United Way
BMO Financial Group
Vivien Dzau and Daniel MacIntosh
The Fyfe Foundation
The Gordon and Ruth Gooder Charitable Foundation
Pace Family Foundation
$25,000 – $49,999
Scott Bell and Susan Nickerson
Cambria Design Build Limited
Karen Girling and Bruce MacLellan
Neil Hetherington
Steven K. Hudson
Hal Jackman Foundation
Martin Lundie
Nancy MacKellar
Judith Malkin and Elliott Jacobson
Myfanwy Marshall and Matthew Willis
Pat McNamara
RBC Foundation
Scotiabank
Martha Tory
$10,000 – $24,999
4 Star Drywall Limited
CIBC
The Elizabeth and Tony Comper Foundation
The Thompson T. Egbo-Egbo Arts Foundation
Patrick Gossage
Gordon and Pamela Henderson
k2 designworks inc.
Diane Metcalf King
Suzanne Labarge
Malone Family
Nancy and John McFadyen
Pat and Tony Minard
Bill Morneau and Nancy McCain
Tim Moseley and Yung Dai
Paragon Drywall Contracting Limited
Kathleen and David Penny
Valerie and Andrew Pringle
Robins Appleby LLP
Junior Sirivar
Kate Stark
$1,000 – $9,999
Jean Blacklock and Andrew Auerbach
Haris Blentic
Sarah Caskey and Richard Swan
Robert Brien and Darren Cooney
Raymond Chang
Charles Coffey
Irene David
Dan Donnelly
Golden Credit Card Trust
Janet and Bill Hallett
Nona Heaslip
Tom and Mary Jane Heintzman
Audrey S. Hellyer Charitable Foundation
IBM Matching Program
Jackman Foundation
Francine Lewis
Lok Hing Liu
Adrian and The Honourable Donald S. Macdonald
Peter MacKenzie and Kate Zeidler
Sue and Steve Murphy
Blake Murray and Nancy Riley
John Ramdeen
Cameron Scrivens
Nancy Smith
Danielle Szandtner and John Fox
Heather Thomson
James Tucker
Barbara Volk
Joanne Warner
Sandra Young
UP TO $999
Joyce Affroh-Konrad
Clair Balfour and Marci McDonald
Body By Chosen
Walter M. and Lisa Balfour Bowen
C’est What?
Parker Chase
Christine Chow
Phyllis and Robert Couzin
Barbara Feldberg
Lorraine Floody
Denise Gho
Lou Gizzarelli
Tony Grewal
Norm Guilfoyle
F. Aquila Hanseer-Rizvi
Brandon Howe
Cathy Jones and David Reville
Douglas Lawrence
Mary McDougall Maude
Denice Morris
Andrew Noel
Heather and Jim Peterson
Andrew Pickersgill
Kerry Pond
Jane Prokaska
David Reycraft
Mat Savulescu
Gregory Sorbara
Jena Tarabad
Sonja Terek
Esther Tock
Chris Woit
Polly Wong
Revenues (thousands) $25,106
Expenses (thousands) $24,696
GOVERNMENT OF CANADA
Employment and Social Development Canada
Immigration, Refugees and Citizenship Canada
Public Health Agency
Ministry of Public Safety and Emergency Preparedness
PROVINCE OF ONTARIO
Ministry of Children, Community and Social Services
Ministry for Seniors and Accessibility
Ontario Health/p>
Ministry of Infrastructure
Ministry of Labour, Training and Skills Development
CITY OF TORONTO
Children’s Services
Community Services Partnership – CSP
Housing Secretariat
Shelter, Support & Housing Administration / Housing Support Services
Toronto Employment and Social Services
Environment and Energy
Social Development, Finance & Administration
Dixon Hall is proud to be a United Way Greater Toronto Anchor Agency
The Order of Dixon Award was established to recognize the outstanding contributions of volunteers, donors, family members, and community champions who have impacted the life and work of Dixon Hall in the community. This is our agency’s most notable award and past recipients have made tremendous contributions to the clients and members of Dixon Hall.
Here are our Order of Dixon recipients for 2021:
Rod Bolger
Monty Hanson
Fredrick Campbell
Cameron Scrivens,
Chair
Susanne Gossage,
Vice-Chair
Kevin Hibbert, FCPA, FCA,
Vice-Chair
& Treasurer
Scott Bell,
Secretary
Jordana Greenberg
Kelly Lawless
Tim Moseley
Dave Mun
Dr. Robert Nam, MD, FRCSC
Ron Stokes
Dixon Hall acknowledges the importance of addressing the social determinants of health. These are non-medical factors that influence health outcomes, in other words, social and economic factors that influence health. The following are commonly understood to be the primary social determinants of health: income and income distribution, education, unemployment and job security, employment and working conditions, early childhood development, food insecurity, housing, social exclusion, social safety network, health services, Aboriginal status, gender, race, and disability.
At Dixon Hall, we ground our programming objectives within these broader principles recognizing that there are inequities around many of the social determinants of health that impact our community members. We will continue to work towards appropriately addressing the longstanding systemic challenges experienced by our clients.